Curbside Cuddles!
At Pet Central Helps! our number one priority is the health, safety, and well-being of pets and people!
To best accomplish social distancing and increase efficiency, adopters are asked to:
- Select a pet and submit an online adoption survey.
- A PCH adoption counselor will contact potential adopters within three business days (PCH cannot guarantee any pets availability, but we make every effort to accommodate adopters with a reply and possible alternative suggestions). Counselor and client will then have a conversation to answer questions, discuss any medical needs for the pet and determine the suitability of a match (if necessary, we may opt to put adopters in touch with foster parents). We do require that adopters discuss all questions before pickup via phone or email.
- After a match is made, clients will be asked to sign our adoption agreement and place an “adoption hold” by paying the adoption fee electronically. *Please see our modified no-risk return policy. (below)
- The PCH adoption counselor will then set up a specific appointment time and location.
- Prior to adoption, adopters will receive a text link to sign the adoption contract. This must be completed before picking up your pet!
- Adopters should bring a pet carrier and leash to pick up. Adult pets will be wearing a collar. It is important that clients arrive on time, neither early nor late.
- All medical records, informational packets, microchip information and an adoption day photo will be sent via email shortly after the pet goes home.
If your adoption is scheduled at Pet Central Helps!:
If you would like a curbside pickup:
- Upon arrival inside the Crossroads Center complex (360 Wylie Drive), look for the black semi-trailer with “Pet Central Helps” on the side, which is right outside of our facility (Suite 720). Adopters should pull up to the curb in front of the facility.
- Adopters should stay in their vehicle. Please be prepared for your ride home with items such as a crate, leash, blankets, paper towels, cleanup spray, garbage bags, etc.
- Call 309-846-9534 when you arrive.
- A PCH representative will carry or walk the pet out and place in the client’s vehicle.
- We will take a “Happy Adoption Day” photo with family and new pet through the window of the vehicle.
If you wish to pick up inside:
- Upon arrival inside the Crossroads Center complex (360 Wylie Drive), look for the black semi-trailer with “Pet Central Helps” on the side, which is right outside of our facility (Suite 720). Adopters should park in the parking lot and come in to the building and let us know you are here to pick up your new pet!
- Please be prepared for your ride home with items such as a crate, leash, blankets, paper towels, cleanup spray, garbage bags, etc.
- We will hand you your pet and take a “Happy Adoption Day” photo with family and new pet!
If your adoption is scheduled at PetSmart:
If you would like a curbside pickup:
- Your adoption will be at PetSmart in Bloomington IL, (1606 E Empire St). Pull into the parking spot to the right of the PetSmart entrance, in front of the Pet Central Helps! sign.
- Please be prepared for your ride home with items such as a crate, leash, blankets, paper towels, cleanup spray, garbage bags, etc.
- Call 309-846-9534 to announce your arrival.
- A PCH representative will walk the pet out and place in the client’s vehicle.
- We will take a “Happy Adoption Day” photo with family and new pet through the window of the vehicle.
If you wish to pick up inside:
- Park in the PetSmart Parking lot and enter the store.
- Please be prepared for your ride home with items such as a crate, leash, blankets, paper towels, cleanup spray, garbage bags, etc.
- We will be set up in the center aisle in front of the door. Let us know you are here to pick up your pet!
- PCH representative will confirm your information and hand you your pet!
- We will take a “Happy Adoption Day” photo with your pet and family.
PCH supports a 21-day no-fault return policy in which adopters are given the opportunity to find a better match. If we are not able to provide advice/tools to keep a pet in the home we offer a few options:
- Exchange for a pet that may be a better match**
- Receive a refund minus a $40 processing fee**
With this approach, we can often turn mismatches into opportunities!
**Exchanges are for a pet of equal or lesser to the original fee. (Lesser adoption amounts do not include a refund of any monetary difference.) All return options include a $40 processing fee.**
Thank you to all for saving the life of a shelter pet!
**Please click on the picture of the animal you would like to adopt on our Available Pets Page, then click, on "adopt me." A new tab will open and prompt you to enter your email to begin the adopters survey!**